Welcome to Grafdoer

Thanks for being a part of Grafdoer and thank you for your continuous trust in us. Grafdoer represents the very highest quality of manufacture progressive production and innovative design. Grafdoer sets the highest standards for material and finishes of its fittings.

Grafdoer Products used in normal residential and non residential commercial settings are warranted to be free of defects in the material and workmanship for the period of time set forth in the warranty coverage chart as detailed further, commencing from date of sale of Products to the original purchaser (warranty period)

During the warranty period if (in the opinion of company) the defect is due to manufacturing defect. Grafdoer or its Authorised Service Franchisee/Representative will repair or replace free of cost.

1. Grafdoer or its Authorized Service Franchisee solely can service/repair the Product. 
2. Grafdoer and its Authorized Service Franchisee will make unit repairs of replacements under this warranty within a reasonable period of time, as determined by Grafdoer or its Authorized Service Franchisee performing the repair or replacement. 
3. This warranty is only effective if proof of purchase (original invoice) is provided with all warranty claims or requests. 
4. The Service/repair of the warranty shall be provided only within the municipal limits of the city where the branch Office of Grafdoer or its Authorized Service Franchisee is located. 
5. This warranty does not include payment or of responsibility for any excise duty, central taxes, state taxes and octroi or other local taxes assessed to the parts supplied or repaired during the warranty period. 
6. If the Product is installed beyond the municipal limits of Grafdoer Branch Office/Authorized Service Franchisee locations, any and all costs and expenses incurred for repair/service of the products in respect of to and for travel of service personnel and transportation of the Product and/or spare parts and/or components from the location of Grafdoer branch office or Authorized Service Franchisee customer’s location and back shall be borne wholly and solely by the customer at the prevailing rates, and Grafdoer shall not be liable for any damage caused to the Product in transit or delivery for repair.
7. Warranty period will start from date of invoice and shall automatically terminate upon the expiry of the warranty period even if the Product has not been installed after purchase or has not been in the use for any part or whole of the warranty period for any reason whatsoever. 
8. 8. In the event of any repairs/replacement of any parts of the product, this warranty shall thereafter continue and remain in force only for the unexpired period of the warranty. Any time consumed for the repair/replacement of parts including transit of the Product or its parts on any period during which the Product has not been used whether under warranty or otherwise shall not be excluded from the warranty period and no extension of the warranty period will be granted. 
9. This warranty remains applicable only if the Product has at all times been used strictly in accordance with the terms of this warranty and has not been improperly of negligently handled. This warranty is not valid or effective if the Products are not installed according to the instruction manual. Improper handling of the Products automatically terminates and nullifies this warranty. This warranty does not cover problems arising from insufficient water pressure beyond the recommended limits, excessive water impurities/hardness beyond the norms of drinking water or improper care and cleaning. Guidelines for proper care and cleaning** are mention below. Grafdoer is not responsible for labor charges, installation or other incidental or consequential costs. Grafdoer is not responsible or liable for any special or consequential damages due to the defective Product, or due to defects of any component or par thereof. In no event shall the liability of Grafdoer exceed the purchases price of the Product. Improper care and cleaning will void the warranty. 
10. In the event of non availability of components or parts due to any reason whatsoever, neither Grafdoer nor its Authorized Service Franchisee nor the Dealer will be responsible or liable for any delay that may be caused to service/repair of the Product. In the event that the same model or color is not available for replacement, Grafdoer or its Authorized Service Franchisee will replace the defective Product with an equivalent model or color. 
11. Grafdoer may, at its discretion, retain any part or component replaced during the warranty period.
12. Every product has limitations and in time may deteriorate from handling, cleaning or exposure to atmospheric conditions such as extreme climate, pollution, and proximity to salt water, humidity and ultraviolet rays. Eventual tarnishing is therefore, not a defect, but a normal process, which is unavoidable. Proper care would ensure that these products last a longer period.

Grafdoer Warranty Service - Faucets and shower 

Grafdoer India’s sanitary ware products and bathing product used in normal residential and non residential commercial settings are warranted to be free of defects in the material and workman ship for the period mention below beginning from the date of purchase and to the original purchaser. 

Warranty included repairing of defecting products/parts and does not apply to damage resulting from abnormal use, misuse, abuse, neglect or accident.

Exclusion: The Warranty is not applicable for consumeable & Rubber Parts. It is  applicable only on Body, Chrome & any types of manufacturing defects.

Grafdoer Warranty Service - Sanitary ware

Please check your Sanitary Ware properly regarding any type of finishing after installation warranty applicable only on any type of Leakage, Colour issues and Spider Line only.

*Internal fittings comprise of spares/accessories of Faucets & sanitary ware such as any type of Spindle, flush valve, inlet valve (fill valve) assembly etc.

**Electrical/Electronic components such as sensors / solenoid valve/circuit boards/ controllers.
#Parts not covered under warranty are hoses, washers, universal angle valves, jets, seat cover hinges etc.                                                             

Kitchen Sinks

*Sink Drainer (Coupling) does not include in Warranty.

Customer Installation Guidelines.

To ensure uninterrupted pressure of water, it is advisable to keep the pipelines straight with minimum number of bends, which will support smooth flow of water.

• All the supply lines must have vent pipes. These vent pipes help in removing air-locking in the water supply to give a smooth flow of water from the fittings.
• Use 25mm pipeline rather than 20mm which will help in overcoming scaling inside the pipelines and will allow sufficient space for the water to flow.
• Prior to plastering or fixing tiles, test the working of all the installed concealed fitting on the high pressure to check for leakage insert, if any.
• Place the outlet point in the overhead tank at least 25cm above the ground level of tank. This will prevents the flow of foreign particles and sands etc. along with water supply into the fittings and thereby prevent the possible damage to the working parts. Clean the tank thoroughly before the supply starts. It is suggested that the overhead tank must be cleaned at regular intervals to avoid inflow of foreign particles.
• To protect the fine finish of fitting from the dirt, stains and other damages during construction, cover them with cloth or polythene after their installation, till they come into actual use.
• While cleaning the faucets after installation, do not use abrasive cleansers, as they may damage the faucets’ surface. Use warm water and liquid detergent to clean the faucets.
• Supply pipes should be provided with vent pipes to prevent air locking in pipes.
• Grafdoer is not liable or shall not be responsible for any such damage or for improper installation.

Do not over tighten the faucet to the Wall / wash basin.

Care and Maintenance

• Clean the aerators provided in the items at regular intervals for a perfect foam flow of water from the fittings.
• Clean the fitting regularly with normal soap or chalk powder to remove scaling or stains . Do not use strong detergents as this may cause damage to the chromium finish used on all Grafdoer products.
• Do not use harsh cleaning agents containing abrasives and acids. Instead, use a soft sponge or wet cloth with soapy water or diluted vinegar to protect the color coated finish.
• Use a soft, dampened sponge or cloth to clean. never use abrasive material like a bristle brush or scouring pad.

Do’s

Clean the outside surface of the faucets with mild soap and warm water or chalk powder. Wipe the entire surface completely dry with a clean, soft cloth.

• Remove and clean the 'tickly' and aerator mess from time to time to increase longevity and clean the dirt sedimentation, thus avoiding clogging.
• For perfect foam flow of water, the aerators should be cleaned regularly.
• Always test your cleaning solution on an inconspicuous area on the product before applying it to the entire surface.
• Wipe surface clean and rinse completely with water immediately after applying cleaners.
• Clean stainless steel surfaces once a week. Do not use cleaners containing chloride on stainless steel. If used, rinse the surface immediately to prevent corrosion.

Don’ts

• Do not allow cleaners to sit or soak on the product.
• Cleaning products containing the following chemicals can cause this bathing product to crack or discolor and use of cleaning products containing these chemicals will void this warranty:
• Naphtha
• Amyl Acetate
• Hydrogen Peroxide Solution (common hydrogen peroxide)
• Toluene
• Ethyl Acetate
• Lye (common in drain cleaners)
• Acetone